Frequently Asked Questions
Everything you need to know about our premium footwear and services.
Are the shoes sold on the Factory Shop genuine Tricker's?
Yes, every pair of shoes and boots sold through our Factory Shop is authentic and handcrafted in our Northampton factory using traditional methods.
What is the difference between 'Sub' and 'First' quality items?
Items marked as 'Subs' may have minor cosmetic imperfections that do not affect the structural integrity or longevity of the footwear, allowing us to offer them at a discounted price.
How long does domestic and international shipping take?
Domestic UK orders typically arrive within 3-5 working days. International shipping times vary by location but generally take between 7-14 working days via our tracked courier service.
Can I return my purchase if the fit isn't right?
We offer a 14-day return policy for a refund or exchange, provided the footwear is returned in its original, unworn condition with all packaging intact.
Do you offer a repair service for footwear purchased here?
Absolutely. We offer a full factory refurbishment service where our master shoemakers will use the original lasts to restore your Tricker's to their former glory.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal.